What is post-purchase offer?

A post-purchase offer is a promotion or discount presented to customers immediately after they have completed a purchase. This type of offer aims to encourage additional sales by taking advantage of the momentum of the buying process, often by offering complementary products, upgrades, or exclusive deals.

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Does the customer need to re-enter their payment information?

No, the customer does not need to re-enter their payment information for post-purchase offers. The payment information entered during the initial purchase is securely saved and can be used to seamlessly process any additional purchases made through post-purchase offers.

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What kind of offers can I create?

You can create a variety of post-purchase offers, including discounts on additional products, exclusive access to new products. Or you can enable Lazy Koala funnel and let us handle the heavy lifting for you.

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How many offers can I show per customer?

Per Shopify's regulations, you are allowed to include two extra offers in the post-purchase funnel.

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What is a post-purchase funnel?

After completing the checkout process, the customer is presented with an initial post-purchase offer. Should the customer accept this offer, a second upsell offer, which is optional, becomes available. Conversely, if the customer declines the initial offer, an optional down-sell offer is shown instead. Following these interactions, the customer is directed to the "Thank You" page.

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Why the post-purchase offer is not appearing in my store?

Ensure that your post-purchase funnel is activated within the UpsellKoala application. All orders should amount to a minimum of $0.5. For any further assistance, kindly reach out to our support team.

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What are volume discounts?

Volume Discounts are discounts offered to customers who purchase a specific quantity of a product. These discounts are designed to incentivize customers to buy more of a product by offering them a lower price per unit when they purchase a larger quantity.

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How many active volume discounts can I have?

You have the option of setting up a single deal applicable to all products, or creating up to five unique deals for select products.

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